These Terms & Conditions explain the terms governing loan applications, loan agreements, repayments, default charges, debt collection and complaints relating to TuLetty Cash Loan. The signed loan agreement between TuLetty Cash Loan and the borrower will set out the specific terms applicable to each loan.

1. LOAN AMOUNTS AND REPAYMENT PERIOD

TuLetty Cash Loan offers short-term loans ranging from N$500 to N$10,000, subject to assessment and approval. The repayment period will be specified in the loan agreement and will not exceed five (5) months. The borrower must repay the loan according to the repayment date, instalment schedule and other obligations set out in the signed loan agreement.

2. FINANCE CHARGES AND LOAN COSTS

The finance charge will be disclosed to the borrower before the loan agreement is signed. The finance charge will not exceed 30% of the principal debt, subject to applicable law.

Before entering into the agreement, the borrower must be informed of the principal debt, finance charges, total amount repayable, repayment instalments, loan period and any other applicable costs.

The borrower should carefully review the loan agreement and repayment schedule and ask for clarification before signing if any term is unclear.

3. APPLICATION, ASSESSMENT AND APPROVAL

Submitting a loan application does not guarantee approval. TuLetty Cash Loan may assess the information and supporting documents submitted by the applicant to determine whether the application meets its lending requirements.

Applicants must provide accurate, complete and truthful information. Missing, inaccurate or misleading information may affect the assessment or outcome of an application. A loan will only be granted once it has been approved and the applicable loan agreement has been completed.

4. REQUIRED SUPPORTING DOCUMENTS

Applicants may be required to provide the following documents.

Individual Applicants

• Copy of a valid identification document.

• Proof of income.

• Three-month bank statement.

Business Applicants

• Six-month bank statement.

• Founding Statement.

• Identification documents of the business members.

TuLetty Cash Loan may request additional information or supporting documents where reasonably necessary for the assessment of an application and permitted by applicable law.

5. LOAN AGREEMENT AND DISCLOSURE

Before signing, the borrower should read and understand the loan agreement, including the repayment schedule, applicable charges and consequences of failing to repay.

TuLetty Cash Loan will provide the borrower with the applicable loan documentation and disclosures required by law. The signed loan agreement will specify the borrower’s repayment obligations and the applicable terms for that particular loan.

6. REPAYMENT OBLIGATIONS

The borrower must repay the loan in accordance with the agreed repayment schedule. The borrower is responsible for ensuring that repayments are made on time and in the agreed manner. If the borrower experiences difficulty making a repayment, the borrower should contact TuLetty Cash Loan as soon as possible. Contacting TuLetty Cash Loan does not automatically suspend or change the repayment obligations.

Any amendment to the repayment arrangement must be agreed to and documented as required by the loan agreement and applicable law.

7. LATE PAYMENT, DEFAULT CHARGES AND DEBT COLLECTION

If a borrower fails to repay the loan by the agreed repayment date, the loan will become overdue. Subject to the signed loan agreement and applicable law, a default charge of 5% of the full outstanding balance may be applied for each month the loan remains unpaid, for a maximum of three consecutive months.

Each charge is intended to be calculated on the outstanding balance at the time it is applied, including any previously added default charges. The calculation and application of these charges remain subject to applicable law.

Default charges will not be applied for more than three months. If the outstanding balance remains unpaid after this period, TuLetty Cash Loan may refer the account to a debt collection agency for recovery, subject to the loan agreement and applicable law.

Any further collection activity, costs or legal proceedings must be lawful and supported by the applicable agreement and legal requirements.

8. EARLY REPAYMENT AND SETTLEMENT

The borrower may repay the loan early or make additional payments in accordance with the loan agreement and applicable law. No early-settlement penalty will be charged where prohibited by law or where the applicable agreement provides for penalty-free early settlement.

Where applicable, finance charges may be adjusted in accordance with the loan agreement and applicable law when the loan is settled early. The borrower may contact TuLetty Cash Loan to obtain the outstanding settlement amount before making a final payment.

9. COOLING-OFF PERIOD

The borrower may have a right to cancel the loan agreement within three (3) business days, subject to the conditions and requirements set out in the signed loan agreement and applicable law.

Where cancellation is exercised validly, the borrower may be required to repay the loan amount together with any finance charges lawfully due for the period the funds were outstanding.

The borrower should follow the cancellation procedure stated in the loan agreement and contact TuLetty Cash Loan promptly if they wish to exercise this right.

10. BANK ACCOUNT DEBIT AUTHORITY

Where the borrower provides debit authority as part of the loan arrangement, repayments may be collected from the designated bank account, subject to the borrower’s authorisation, applicable banking requirements and the law.

If a debit attempt fails, further lawful attempts may be made where authorised and permitted. Any fees associated with failed debit transactions must be expressly authorised by the agreement and permitted by applicable law. The borrower should ensure that sufficient funds are available in the designated account when a repayment is due.

11. CONFIDENTIALITY AND SHARING OF INFORMATION

TuLetty Cash Loan will handle borrower information in accordance with its Privacy Policy and applicable law.

To the extent permitted by law and reasonably necessary for legitimate lending, administration or recovery purposes, borrower information may be shared with relevant parties, including:

• Credit bureaus.

• Debt collection agencies.

• Attorneys and other authorised legal representatives.

• Financial institutions and payment service providers.

• An employer or another third party where legally permitted and reasonably necessary.

Information may also be disclosed where required or authorised by law.

Further details about how personal information is collected, used, stored and shared will be provided in the separate Privacy Policy.

12. FAILURE TO REPAY AND ENFORCEMENT

If a borrower fails to meet the repayment obligations, TuLetty Cash Loan may take lawful steps to recover the outstanding debt, including contacting the borrower, referring the account to a debt collection agency or pursuing legal remedies where appropriate.

Any legal costs, collection charges or enforcement measures must be consistent with the signed loan agreement and applicable law.

No consent to judgment or emoluments attachment order obtained before default will be treated as enforceable where such consent or order is prohibited or invalid under applicable law.

13. COMPLAINTS AND DISPUTE RESOLUTION

Borrowers are encouraged to raise concerns or complaints with TuLetty Cash Loan in the first instance.

The following procedure may be followed:

1. First step: Raise the complaint with the relevant frontline staff member.

2. Second step: If the matter is not resolved, escalate it to the principal officer or owner of TuLetty Cash Loan.

3. Further escalation: If the complaint remains unresolved, the borrower may submit a complaint to the Namibia Financial Institutions Supervisory Authority (NAMFISA), using its applicable complaint procedure.

NAMFISA Contact Details
Email: complaintsdept@namfisa.com.na
Postal Address: P.O. Box 21250, Windhoek, Namibia.
Physical Address: Gutenberg Plaza, Upper Ground Floor, 51–55 Werner List Street, Windhoek, Namibia.

14. CHANGES TO THE LOAN AGREEMENT

Any changes to the terms of an existing loan agreement must be made in accordance with the signed agreement and applicable law. Where written amendments are required, the changes must be documented and signed by the relevant parties. Any variation that reduces the borrower’s liabilities will be handled in accordance with the applicable agreement and law.

15. GOVERNING LAW

These Terms & Conditions and the applicable loan agreement are governed by the laws of the Republic of Namibia. Any dispute or enforcement action will be handled in accordance with the applicable law and the terms of the signed loan agreement.

16. BORROWER ACKNOWLEDGEMENT

Before submitting an online loan application, the applicant must confirm that they have read and understood these Terms & Conditions and agree to the applicable terms by selecting the required acknowledgement checkbox on the application form. Submitting an application does not guarantee loan approval. If the application is approved, the borrower must comply with the terms of the applicable loan agreement.

17. CONTACT INFORMATION 

TuLetty Cash Loan
Phone: +264 81 374 3051 / +264 81 268 5705
Email: lettytatty@gmail.com 
Postal Address: P.O. Box 26467, Windhoek, Namibia
Physical Address: Erf 5782, Markus Shiwala Street, Katutura, Windhoek, Namibia